Refund policy

In any case, you must deliver together with the product to be returned the electronic ticket that you will have received attached to the Shipping Confirmation, which can also be found in your account on the website. As part of the exercise of the right, you must proceed to return or exchange the product. As part of the exercise of the right, you must proceed to return or exchange the product. You can request the return on our page through the email contacto@elencapri.com, through which we will respond with the return or exchange method. The request for return or exchange must be made as soon as possible and, at the latest, within 7 days of purchase. To assess the status of the product and, where appropriate, refund or replacement, we will proceed to examine the status of the product and the existence of the defect or hidden defect. After examining the article, we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within a period of 30 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate. The refund will always be made in the same payment method that you used to pay for the purchase. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed. Merchandise can only be returned if purchased on the website. The merchandise must be in original condition. Sale items cannot be returned for a refund. Shipping costs incurred during checkout are not refunded, as well as, we cannot absorb return shipping costs..